For postage exceeding RM0.60, additional postage shall be affixed to the mail according to the mail category.

Terms & Conditions for Registered Mail

• Items designated for Registered Mail are to be posted over the counter at the post office.
• It is forbidden to send items that violate the postal regulations and the laws of the country.
• Enquiries/claims must be submitted within 3 months from the date of posting, using the official form, accompanied by tax invoices and official posting date with a stamped receipt.
• Complaints on damaged goods/loss of item must be reported by the sender at the nearest post office within 48 hours after the item has been received. The sender needs to bring along the damaged item for verification.
• Before completing your information, please refer to the terms in the Personal Data Protection Act Notice

Guidelines

• Additional postage is only required if the item exceeds the weight limit of 20 grams.
• Hand over items to the counter staff, get tax invoices and official posting date stamping receipt for reference.
• Make sure the sender and recipient information is correctly filled.
• If the sender’s address is not available and the item has not been claimed within 7 calendar days, the item will be sent to the Dead Letter Office (DLO).